Technical Support Representative

Stafflink Management Solutions, Inc.; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment and staffing agency is seeking a fresh graduate to provide technical support to customers in Quezon City, Philippines. The role involves diagnosing technical issues and educating customers on product functionalities. Ideal candidates will have a bachelor's degree in a relevant field and strong communication and problem-solving skills. Training will be provided to enhance customer experience.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology).
• Fresh Graduate (0–1 years).
• Strong analytical and troubleshooting skills with a customer-oriented mindset.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Diagnose and resolve technical issues related to software and hardware products.
• Collaborate with technical teams to enhance product support processes.
• Document customer interactions and maintain records of issues and solutions.
• Educate customers on product features and functionalities.

Skills

Time Management

Technical Support

Communication Skills

Technical Sales

Problem-Solving Skills

Education

Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology)

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Diagnose and resolve technical issues related to software and hardware products.
• Collaborate with technical teams to enhance product support processes.
• Document customer interactions and maintain records of issues and solutions.
• Educate customers on product features and functionalities, ensuring a positive user experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology)
• Experience Level: Fresh Graduate (0–1 years)
• Skills and Competencies: Proficient in Time Management, Technical Support, Communication Skills, Technical Sales, and Problem-Solving Skills
• Responsibilities and Duties: Ability to work effectively in a team environment and independently as needed.
• Qualities and Traits: Strong analytical and troubleshooting skills with a customer-oriented mindset.