Technical Support Representative

TeleEye Philippines Inc; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading technology services provider in Quezon City is seeking a Helpdesk professional to assist employees or clients with service-related issues. Responsibilities include responding to help requests, tracking issues, and resolving basic problems. Ideal candidates have a Bachelor's Degree in IT or related fields and strong communication skills. Fresh graduates are encouraged to apply. Competitive remuneration and a supportive work environment are offered.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or any relevant courses.
• Prior experience in a technical support or helpdesk role is an advantage.
• Good communication and problem-solving skills.
• Computer literate and willing to learn.
• Ability to stay calm under pressure.

Responsibilities

• Respond to help requests via phone, email, or in person.
• Record and track issues using a support system.
• Assist users in resolving basic problems.
• Escalate complex issues to the appropriate team.

Skills

Good communication skills

Problem-solving skills

Computer literacy

Education

Bachelor’s Degree in Information Technology or related field

Job description

Overview

The Helpdesk is responsible for providing assistance and support to employees or clients who are experiencing issues with the services. This role ensures inquiries and concerns are addressed promptly, courteously, and effectively.

Responsibilities

• Respond to help requests via phone, email, or in person


• Record and track issues, concerns, or requests using a log or support system


• Assist users in resolving basic problems related to equipment, tools, or services


• Escalate more complex issues to the appropriate team


• Follow up with users to ensure resolution and satisfaction


• Maintain accurate records of all support activities


• Provide basic guidance or instruction to users when needed


• Assist in organizing and maintaining support materials or resources

Qualifications

• With a Bachelor’s Degree in Information Technology, Computer Science, or any relevant courses.


• Prior experience in a technical support or helpdesk role is an advantage


• Good communication and problem-solving skills


• Computer Literate


• Willing to learn about the tools, systems, or equipment that the company uses.


• Ability to stay calm under pressure and provide friendly service


• Willingness to learn and adapt to different systems or procedures


• Fresh graduates are also encouraged to apply.