Technical Support Representative

Highpoint Services Network Philippines Inc; Manila; Hybrid; PHP 223,200 - 390,600; Full time

Job summary

A leading IT service provider in Manila is seeking a skilled Technical Support Specialist to troubleshoot and maintain IT systems. The ideal candidate will have a Bachelor’s degree in IT or a related field, and possess strong communication and problem-solving skills. The role involves diagnosing hardware and software issues, providing desktop support, and maintaining technical documentation. This position offers an office environment with potential for remote work.

Qualifications

• Fresh graduate or student with relevant internship experience.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Install and configure systems, applications, and devices.
• Provide first-level support for desktop and IT-related concerns.
• Maintain and update technical documentation.
• Troubleshoot and repair faults across various platforms.

Skills

Strong communication skills

Problem-solving abilities

Technical proficiency

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

Overview

We are seeking a skilled Technical Support Specialist to maintain and troubleshoot IT systems, ensuring smooth and efficient operations across our organization.

Responsibilities

• Diagnose and resolve hardware, software, and network issues
• Install and configure systems, applications, and devices
• Provide first-level support for desktop and IT-related concerns
• Maintain and update technical documentation
• Troubleshoot and repair faults across various platforms

Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience Level: Fresh graduate or student with relevant internship experience.
• Skills and Competencies: Strong communication skills, problem-solving abilities, and technical proficiency.

Working Conditions

• Working Conditions: Office environment with potential for remote work.

Qualities and Traits

• Qualities and Traits: Patience, attention to detail, and a customer-oriented mindset.