Technical Support Representative

Metacom Careers; Navotas; On-site; PHP 167,400 - 234,360; Full time

Job summary

Metacom Careers is seeking a capable Technical Support Specialist in Metro Manila. You will assist customers via phone, email, and chat, troubleshoot issues, and document interactions in the ticketing system.

You should have a high school diploma, 2+ years in technical support, and strong problem-solving along with excellent verbal and written communication. Flexible hours including evenings and weekends are required.

Qualifications

• Must have a high school diploma or equivalent.
• 2+ years of experience in technical support.
• Strong problem-solving skills and quick learner.
• Excellent verbal and written communication abilities.

Responsibilities

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot technical issues and provide effective solutions to customer inquiries.
• Document and track customer interactions in the support ticketing system.
• Collaborate with the technical team to resolve complex issues and enhance the support process.
• Maintain a high level of customer satisfaction through effective communication and follow-up.

Skills

Problem-solving

Quick learner

Verbal communication

Written communication

Education

High School diploma or equivalent

Job description

Description

• Provide exceptional technical support to customers via phone, email, and chat.


• Troubleshoot technical issues and provide effective solutions to customer inquiries.


• Document and track customer interactions in the support ticketing system.


• Collaborate with the technical team to resolve complex issues and enhance the support process.


• Maintain a high level of customer satisfaction through effective communication and follow-up.

Requirements

• Educational Qualifications: High School diploma or equivalent.


• Experience Level: 02 years of experience in a technical support role.


• Skills and Competencies: Strong problem-solving skills and ability to learn quickly.


• Qualities and Traits: Excellent verbal and written communication skills.


• Responsibilities and Duties: Ability to work independently and manage time efficiently.


• Working Conditions: Willingness to work flexible hours, including evenings and weekends.