Technical Support Representative

Metacom Careers; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a Technical Support Agent to provide exceptional support to customers via phone, email, and chat, and to troubleshoot hardware and software issues.

You will document customer interactions in the CRM, collaborate with teammates to improve processes, and educate customers on product features and usage for maximum efficiency in a fast-paced environment. In this role you will learn product details quickly and resolve queries with professionalism.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 0-2 years of experience in a technical support role.
• Proficiency in Customer Relationship Management software.
• Strong written and verbal communication skills in English.
• Excellent teamwork and interpersonal skills.

Responsibilities

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Skills

Communication skills

Teamwork

Education

Bachelor's degree in a relevant field

Tools

CRM software

Job description

Description

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in a technical support role.
• Skills and Competencies: Proficiency in Customer Relationship Management software.
• Skills and Competencies: Strong written and verbal communication skills in English.
• Qualities and Traits: Excellent teamwork and interpersonal skills.
• Responsibilities and Duties: Ability to handle customer queries and complaints effectively.
• Working Conditions: Fast-paced environment with the need for multi-tasking and problem-solving.