Customer Care Representative

Gratitude Jobs Ahead HR Inc; Iloilo; On-site; PHP 246,000 - 335,000; Full time

Job summary

Gratitude Jobs Ahead HR Inc in Iloilo is seeking a Customer Service Representative to deliver exceptional support by promptly responding to inquiries via phone, email, and chat; assist with product inquiries, order status, and troubleshooting; maintain accurate records and collaborate with other departments to resolve issues.

The role requires a Bachelor’s degree or equivalent, 1–3 years in customer service, strong communication and interpersonal skills, proficiency with CRM software, and

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years in customer service or related field.
• Strong communication and interpersonal skills.
• Proficient in CRM software.
• Patience and empathy when dealing with customers.
• Ability to work in a fast-paced environment and handle stressful situations.

Responsibilities

• Provide exceptional customer service by promptly responding to inquiries via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues effectively.
• Provide feedback on customer trends and potential improvements to services.

Skills

Communication skills

CRM proficiency

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Description

• Provide exceptional customer service by promptly responding to inquiries via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues effectively.
• Provide feedback on customer trends and potential improvements to services.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1-3 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer relationship management (CRM) software.
• Qualities and Traits: Patience and empathy when dealing with customers.
• Qualities and Traits: Ability to work in a fast-paced environment and handle stressful situations.