Customer Service Representative

Metacom Careers; Gumaca; On-site; PHP 268,000 - 402,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service professional to provide exceptional support across phone, email, and chat channels. You will handle inquiries, resolve issues, and maintain accurate records in the CRM.

You will collaborate with teammates to improve service delivery, stay up-to-date on product offerings, and communicate clearly with customers. The role requires strong English skills, solid organization, and a collaborative mindset.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 0–2 years of experience in a customer service role.
• Proficient in English language with excellent interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Team player with the ability to work collaboratively.
• Basic technical skills related to call center software and systems.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Assist customers with inquiries, issues, and complaints in a professional and timely manner.
• Collaborate with team members to ensure customer satisfaction and improve service delivery.
• Document customer interactions and feedback accurately in the CRM system.
• Maintain knowledge of product offerings and promotions to provide accurate information to customers.

Skills

English proficiency

Interpersonal skills

Organizational skills

Multitasking

Team player

Basic call center tools

Education

Bachelor's degree

Tools

CRM software

Job description

Description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, issues, and complaints in a professional and timely manner.
• Collaborate with team members to ensure customer satisfaction and improve service delivery.
• Document customer interactions and feedback accurately in the CRM system.
• Maintain knowledge of product offerings and promotions to provide accurate information to customers.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Proficient in English language with excellent interpersonal skills.
• Skills and Competencies: Strong organizational skills with the ability to multitask effectively.
• Skills and Competencies: Team player with the ability to work collaboratively.
• Skills and Competencies: Basic technical skills related to call center software and systems.