Technical Support Representative

Metacom Careers; Pasig; Presencial; PHP 279 000 - 446 000; Tempo integral

Resumo da oferta

Metacom Careers in Pasig, Philippines seeks a customer-focused Technical Support Representative. You will handle inquiries via phone, email, and chat, troubleshoot hardware and software issues, and document solutions in the CRM system.

You will collaborate with peers to optimize support processes and educate customers on product features to maximize efficiency in a fast-paced environment.

Qualificações

• Bachelor’s degree in a relevant field preferred.
• 0–2 years in a technical support role.
• Proficiency in CRM software.
• Strong written and verbal English communication.
• Excellent teamwork and interpersonal skills.

Responsabilidades

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Conhecimentos

Communication

Teamwork

Formação académica

Bachelor’s degree preferred

Ferramentas

CRM software

Descrição da oferta de emprego

Description

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in a technical support role.
• Skills and Competencies: Proficiency in Customer Relationship Management software.
• Skills and Competencies: Strong written and verbal communication skills in English.
• Qualities and Traits: Excellent teamwork and interpersonal skills.
• Responsibilities and Duties: Ability to handle customer queries and complaints effectively.
• Working Conditions: Fast-paced environment with the need for multi-tasking and problem-solving.