Customer Support Specialist

Richland United Solutions Inc.; Pasig; On-site; PHP 312,000 - 469,000; Full time

Job summary

A customer support company in Metro Manila is seeking a Customer Support Representative to provide excellent assistance via phone, email, and chat. You will handle inquiries, troubleshoot issues, and document interactions. The ideal candidate has a bachelor's degree, excellent communication skills, and 0–2 years of experience. This role is in an office environment, with some weekend shifts possible. Join us to enhance customer satisfaction and support our team!

Qualifications

• 0–2 years of experience in customer support.
• Empathetic, detail-oriented, and a problem solver.
• Ability to work in an office environment and some weekend shifts may be required.
• Empathetic, detail-oriented, and a problem solver.

Responsibilities

• Provide excellent customer support via phone, email, and chat.
• Address customer inquiries and troubleshoot issues effectively.
• Document customer interactions and feedback in the support system.
• Collaborate with team members to improve service processes.
• Assist in training new team members on procedures.

Skills

Excellent communication skills

Strong interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide excellent customer support via phone, email, and chat channels.
• Address customer inquiries and troubleshoot issues effectively.
• Document customer interactions and feedback in the support system.
• Collaborate with team members to improve service processes and customer satisfaction.
• Assist in training new team members on customer support procedures.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication skills, strong interpersonal skills
• Qualities and Traits: Empathetic, detail-oriented, and a problem solver
• Working Conditions: Office environment, may require some weekend shifts