Technical Support Representative

Synlink Recruitment Outsourcing Co.; Baco; Híbrido; PHP 260 000 - 320 000; Tempo integral

Resumo da oferta

Synlink Recruitment Outsourcing Co. is seeking an entry-level Customer Support Advocate in the Philippines to assist customers across chat, email, and phone, and help them navigate our platforms.

You will diagnose issues, provide clear resolutions, document interactions in the CRM, and collaborate with technical teams to resolve complex problems with a customer-first approach and excellent English communication.

Qualificações

• High school diploma or equivalent is required.
• No experience required; entry-level position.
• Strong CRM and communication skills essential.
• Proficiency in English and written communication required.
• Empathetic, customer-first attitude with problem-solving ability.

Responsabilidades

• Provide exceptional customer support through multiple channels.
• Diagnose and troubleshoot technical issues related to products and services.
• Assist customers in navigating platforms and solutions.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with technical teams to resolve complex issues.

Conhecimentos

Customer Relationship Management

Excellent Communication Skills

Written Communication

Proficiency in English

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Description

• Provide exceptional customer support through various communication channels.
• Diagnose and troubleshoot technical issues related to products and services.
• Assist customers in navigating the company's platforms and solutions.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with technical teams to escape complex issues as needed.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: No experience required; entry-level position
• Skills and Competencies: Customer Relationship Management, Excellent Communication Skills, Written Communication, Proficiency in English
• Qualities and Traits: Strong problem-solving skills, Empathy, and a customer-first attitude
• Working Conditions: Standard office environment, may include remote work options