Technical Support Representative

empleyado, Inc.; Pasig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A technology service company in Pasig, Philippines seeks a Technical Support Representative to assist users with computer hardware and software issues. Responsibilities include troubleshooting, guiding users through solutions, and resolving inquiries. Applicants should have a Bachelor’s degree in a related field and preferably some customer support experience. The role emphasizes excellent communication and problem-solving skills.

Qualifications

• At least 1 year experience in customer technical support preferred.
• Fresh graduates are welcome to apply.
• Ability to explain technical issues to technical and nontechnical staff.

Responsibilities

• Identify, investigate, and resolve user problems with computer software and hardware.
• Field support calls, chat, email from users with software inquiries.
• Guide users through diagnostic and troubleshooting processes.

Skills

Excellent verbal and written communication

Interpersonal skills

Customer service skills

Analytical skills

Problem-solving

Knowledge of software and hardware

Education

Bachelor’s/College Degree in Computer Science or related field

Tools

Microsoft Office Suite

Job description

The Technical Support Representative provides timely technical assistance to users by addressing inquiries and resolving issues related to computer hardware, software, and systems. This role involves troubleshooting problems, guiding users through solutions, and ensuring a smooth and productive user experience.

Key Responsibilities

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.
• And other tasks assigned.

Qualifications

• Bachelor’s/College Degreein Computer Science or related field preferred.
• Preferably at least 1 year of experience in customer technical support, but fresh graduates are also welcome to apply.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Ready to take the next step in your career? Submit your job application today and join our growing team!