Technical Support Representative

Miranda HR; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading HR firm in the Philippines is seeking a technical support representative to assist customers via phone, email, and chat. Responsibilities include diagnosing issues, educating customers, and documenting unresolved problems. Ideal candidates have a High School Diploma, strong technical support skills, and excellent communication abilities. This position requires 0–2 years of experience and offers opportunities for growth.

Qualifications

• 0–2 years of experience in technical support.
• Ability to work independently and in a team environment.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist in the implementation and configuration of products.
• Educate customers on product features and best practices.
• Document and escalate unresolved issues to higher-level support.

Skills

Strong technical support

Troubleshooting abilities

Excellent communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist in the implementation and configuration of products.
• Educate customers on product features and best practices.
• Document and escalated unresolved issues to higher-level support.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong technical support and troubleshooting abilities.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to work independently and in a team environment.