Technical Support Representative

MUTYA PUBLISHING HOUSE INC.; Malabon; On-site; PHP 279,000 - 446,000; Full time

Job summary

MUTYA PUBLISHING HOUSE INC. is seeking an IT support specialist to provide technical assistance for computer systems, software and hardware in a fast-paced environment in Metro Manila.

You will diagnose issues, guide users through solutions, and maintain detailed records of interactions while ensuring a high level of service. Collaborating with IT staff to improve support processes, you will handle queries with a friendly and professional demeanor and document all activities for knowledge

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and resolve technical hardware and software issues.
• Guide users through step-by-step solutions in a friendly and professional manner.
• Document support interactions and maintain detailed records of customer communications and technical issues.
• Collaborate with other IT staff to improve support processes and troubleshoot complex problems.

Job description

Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and resolve technical hardware and software issues.
• Guide users through step-by-step solutions in a friendly and professional manner.
• Document support interactions and maintain detailed records of customer communications and technical issues.
• Collaborate with other IT staff to improve support processes and troubleshoot complex problems.