Technical Support Representative

MUTYA PUBLISHING HOUSE INC.

Malabon

On-site

PHP 279,000 - 446,000

Full time

14 days+

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Job summary

MUTYA PUBLISHING HOUSE INC. is seeking an IT support specialist to provide technical assistance for computer systems, software and hardware in a fast-paced environment in Metro Manila.

You will diagnose issues, guide users through solutions, and maintain detailed records of interactions while ensuring a high level of service. Collaborating with IT staff to improve support processes, you will handle queries with a friendly and professional demeanor and document all activities for knowledge

Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Diagnose and resolve technical hardware and software issues.
Guide users through step-by-step solutions in a friendly and professional manner.
Document support interactions and maintain detailed records of customer communications and technical issues.
Collaborate with other IT staff to improve support processes and troubleshoot complex problems.

Job description

Description

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Diagnose and resolve technical hardware and software issues.
Guide users through step-by-step solutions in a friendly and professional manner.
Document support interactions and maintain detailed records of customer communications and technical issues.
Collaborate with other IT staff to improve support processes and troubleshoot complex problems.

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