Technical Support Representative

Metacom Careers; Pasig; On-site; PHP 223,200 - 446,400; Full time

Job summary

Metacom Careers is seeking a capable technical support specialist to assist customers through phone, email and chat. You will troubleshoot hardware and software issues, document all interactions in the CRM, and work with the team to enhance support processes and customer satisfaction.

You will educate customers on product features to ensure efficient usage and high satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 2 years of experience in a technical support role.
• Proficiency in Customer Relationship Management software.

Responsibilities

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Skills

Technical support

English communication

Teamwork

Education

Bachelor's degree

Tools

CRM software

Job description

Description

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 02 years of experience in a technical support role.
• Skills and Competencies: Proficiency in Customer Relationship Management software.
• Skills and Competencies: Strong written and verbal communication skills in English.
• Qualities and Traits: Excellent teamwork and interpersonal skills.
• Responsibilities and Duties: Ability to handle customer queries and complaints effectively.
• Working Conditions: Fast-paced environment with the need for multi-tasking and problem-solving.