Technical Support Representative

Alorica; Manila; Hybrid; PHP 223,200 - 279,000; Full time

Job summary

A customer service solutions provider is looking for individuals to provide technical assistance to customers facing issues with products or services through various channels. Candidates must have a high school diploma and at least 6 months of experience, with strong communication and problem-solving skills. This role might involve remote work options.

Qualifications

• At least 6 months of TSR experience or Technical background; training will be provided.
• Strong work ethic and excellent people skills.

Responsibilities

• Provides technical assistance to customers experiencing issues with products or services via phone, email, or chat.
• Possibility of remote work options.

Skills

Proficient in English

Excellent customer service

Strong problem-solving abilities

Technical skills

Education

High School diploma or equivalent

Job description

Provides technical assistance to customers experiencing issues with products or services, via phone, email, or chat.

Educational Qualifications: High School diploma or equivalent.

Experience Level: At least 6 months of TSR experience or Technical background; training will be provided.

Skills and Competencies: Proficient in English, excellent customer service, strong problem-solving abilities, technical skills.

Working Conditions: Office environment, possible remote work options, standard working hours.

Qualities and Traits: Strong work ethic, team player, excellent people skills, and adaptability.