Technical Support Representative

Aurevia Business Solutions Co.; Makati; On-site; PHP 240,000 - 420,000; Full time

Job summary

Aurevia Business Solutions Co. in Makati, Philippines is seeking a Technical Support Specialist to provide exceptional customer service, address technical issues, and troubleshoot hardware and software problems over the phone or via remote support.

You will also document interactions to enhance the knowledge base and collaborate with teams to escalate issues when needed. The role requires a Bachelor’s degree in CS/IT with 1–3 years in a technical support setting, strong communication, and

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 1–3 years in technical support or related role.
• Strong problem-solving, communication, and troubleshooting skills.
• Ability to work in a team and manage multiple priorities.
• Patience and empathy with customers who are frustrated.

Responsibilities

• Provide exceptional customer service by addressing technical issues and inquiries.
• Troubleshoot hardware and software problems efficiently over the phone or via remote support.
• Document all interactions and solutions provided to enhance the knowledge base.
• Collaborate with technical teams to escalate issues when necessary.
• Participate in training sessions to stay updated on product changes and enhancements.

Skills

Problem-solving

Communication

Troubleshooting

Education

BSc in CS/IT

Job description

Description

• Provide exceptional customer service by addressing technical issues and inquiries.
• Troubleshoot hardware and software problems efficiently over the phone or via remote support.
• Document all interactions and solutions provided to enhance the knowledge base.
• Collaborate with technical teams to escalator issues when necessary.
• Participate in training sessions to stay updated on product changes and enhancements.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: 1-3 years in technical support or a related role.
• Skills and Competencies: Excellent problem-solving skills, strong communication abilities, and proficiency in troubleshooting techniques.
• Responsibilities and Duties: Ability to work collaboratively in a team-oriented environment and manage multiple priorities.
• Qualities and Traits: Patience and empathy when dealing with frustrated customers, along with a passion for technology.