Technical Support Representative

Synlink Recruitment Outsourcing Co. Inc.; Bacolod; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing company in Bacolod is seeking a Technical Support Representative to assist customers with technical inquiries related to software and hardware. This entry-level position requires a High School diploma and strong interpersonal skills. The ideal candidate should be detail-oriented and a team player, working primarily in an office environment with standard hours and potential shifts.

Qualifications

• Entry-level position; prior customer service experience preferred.
• Detail-oriented and a team player.

Responsibilities

• Provide technical assistance and support for software and hardware queries.
• Diagnose and troubleshoot technical problems in a timely manner.
• Maintain documentation of customer interactions and solutions.

Skills

Proficient in English

Strong interpersonal skills

Communication skills

Familiarity with CRM systems

Education

High/Senior High School diploma

Job description

• Provide technical assistance and support for incoming queries and issues related to software and hardware.
• Diagnose and troubleshoot technical problems in a timely manner.
• Maintain documentation of customer interactions and solutions provided.
• Collaborate with team members to improve support processes and customer satisfaction.
• Stay updated with product knowledge and technical skills.
• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Entry-level position; prior customer service experience preferred.
• Skills and Competencies: Proficient in English, strong interpersonal and communication skills, and familiarity with Customer Relationship Management (CRM) systems.
• Responsibilities and Duties: Assist customers with technical inquiries, provide solutions, and document interactions efficiently.
• Working Conditions: Primarily office-based with standard working hours; may require evening or weekend shifts.
• Qualities and Traits: Patient, empathetic, detail-oriented, and a team player.