Technical Support & Customer Solutions Specialist

TalentLink Outsourcing; Pampanga; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job summary

TalentLink Outsourcing is seeking a customer service professional to address inquiries via phone, email, and chat from our Clark, Pampanga team. You’ll provide accurate product information, resolve issues, and maintain precise interaction records in a fast-paced environment.

The role emphasizes teamwork, reliability, and meeting performance targets while delivering excellent service to clients in the Philippines market.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

Customer service

Problem solving

Team player

Account management

Strong work ethic

Interpersonal skills

Organizational skills

English language

Job description

TalentLink Outsourcing is seeking a customer service professional to address inquiries via phone, email, and chat from our Clark, Pampanga team. You’ll provide accurate product information, resolve issues, and maintain precise interaction records in a fast-paced environment.

The role emphasizes teamwork, reliability, and meeting performance targets while delivering excellent service to clients in the Philippines market.