Global Customer Support Specialist — Social & Tech Troubleshooter

Brandlinkph; Tili; On-site; PHP 223,000 - 391,000; Full time

Job summary

Brandlinkph is seeking a Customer Service Representative to support customers worldwide via phone, email, and social channels. The role emphasizes courteous communication, issue resolution, and proactive knowledge sharing to improve client products and services.

The ideal candidate will have 1 year of BPO experience, strong English skills, and be comfortable working onsite in the Philippines. A customer-first mindset and adaptability are essential for success.

Qualifications

• One year experience in customer support or as CSR.
• Strong English communication skills.
• On-site work requirement.
• Excellent phone handling and listening skills.

Responsibilities

• Deliver excellent customer service across social channels.
• Monitor and respond to client expressions on social media.
• Share knowledge to improve client products and services.
• Respond to customer questions and resolve a broad range of inquiries.
• Maintain and improve the client’s online reputation.

Skills

Phone support

Active listening

Customer service

Communication

Multi-tasking

On-site work

Education

High school diploma

Job description

Brandlinkph is seeking a Customer Service Representative to support customers worldwide via phone, email, and social channels. The role emphasizes courteous communication, issue resolution, and proactive knowledge sharing to improve client products and services.

The ideal candidate will have 1 year of BPO experience, strong English skills, and be comfortable working onsite in the Philippines. A customer-first mindset and adaptability are essential for success.