Technical Support Representative - Clark Pampanga Site

TalentLink Outsourcing; Pampanga; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job summary

TalentLink Outsourcing is seeking a customer service professional to address inquiries via phone, email, and chat from our Clark, Pampanga team. You’ll provide accurate product information, resolve issues, and maintain precise interaction records in a fast-paced environment.

The role emphasizes teamwork, reliability, and meeting performance targets while delivering excellent service to clients in the Philippines market.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

Customer service

Problem solving

Team player

Account management

Strong work ethic

Interpersonal skills

Organizational skills

English language

Job description

TalentLink Outsourcing

Prince Villacora

HR Manager TalentLink Outsourcing

Job Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Government Mandated Benefits

• 13th Month Pay
• Employee Loan
• Pag-Ibig Fund
• Paid Holidays

Professional Development

• Employee Assistance Program
• Job Training
• Mentorship Program
• Professional Development

English Language Customer Service Problem Solving Team Player Account Management Strong Work Ethic Technical Skills Back Office Support Call Centre Interpersonal Skills Organizational Skills

Working Location

Tech Hub 6, 5F, SM Clark, Angeles City, Tech Hub 6. SM Clark, Clark Freeport, Mabalacat City, Pampanga, Philippines