Global Customer Support & Experience Pro

TaskUs Outsourcing Philippines, Inc.; Bacoor; On-site; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits

Internal mobility

Professional growth

Job summary

TaskUs Outsourcing Philippines, Inc. is looking for a dedicated Teammate to deliver exceptional customer experiences across phone, email and live chat channels. You will help clients by resolving inquiries, filtering content, and performing knowledge-based troubleshooting with a focus on accuracy and speed.

Join a People First culture with growth opportunities. The role requires strong communication, multitasking ability, and a pro-active approach to problem solving in a fast-paced BPO

Qualifications

• Experience in phone, email and live chat support.
• Experience in Customer Service, Sales, Billing, Collections and Technical Support.
• Strong verbal and written communication and comprehension skills.
• Computer literate and proficient in Windows OS, Apple OS X, Microsoft Office and Google applications.
• Type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns.
• Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
• Resourceful, able to multitask and has high attention to details.
• Self-motivated and able to work independently as well as contribute to cross-functional and global teams, flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses for inquiries coming through email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource and document all information on customer interaction.
• Strive for Good Customer Satisfaction and Experience and ensure calls are handled professionally according to Quality Guidelines.
• Meet and exceed client KPIs and ensure consistent performance under a continuous improvement model.
• Maintain confidentiality of login details and participate in mandated trainings.
• Support management with feedback and take on additional duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Typing speed 30 WPM

Technical troubleshooting

Tools

Windows OS

macOS

Microsoft Office

Google apps

Job description

TaskUs Outsourcing Philippines, Inc. is looking for a dedicated Teammate to deliver exceptional customer experiences across phone, email and live chat channels. You will help clients by resolving inquiries, filtering content, and performing knowledge-based troubleshooting with a focus on accuracy and speed.

Join a People First culture with growth opportunities. The role requires strong communication, multitasking ability, and a pro-active approach to problem solving in a fast-paced BPO