Customer Support Specialist – Call Center

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 223,200 - 312,480; Full time

Benefits offered by this job

Incentives

HMO

Job summary

Synlink Recruitment Outsourcing Co. Inc. in the Philippines is seeking a dedicated Call Center Representative to join our team.

You will be the primary point of contact for customers, answering inquiries, resolving issues, and providing exceptional support. The ideal candidate is a strong communicator, patient problem-solver, and dependable team player. The role focuses on handling inquiries about products, services, orders, and payments, delivering accurate information, and ensuring customer

Responsibilities

• Respond promptly to incoming customer calls, providing accurate information about products, services, orders, and payments.
• Listen actively to customer concerns, troubleshoot technical problems, and handle complaints with empathy to ensure customers feel valued.
• Efficiently identify complex issues that require specialized attention and escalate them to the appropriate supervisor or department.
• Document all customer interactions, comments, and resolutions in the database to help track service quality and continuous improvement.

Job description

Synlink Recruitment Outsourcing Co. Inc. in the Philippines is seeking a dedicated Call Center Representative to join our team.

You will be the primary point of contact for customers, answering inquiries, resolving issues, and providing exceptional support. The ideal candidate is a strong communicator, patient problem-solver, and dependable team player. The role focuses on handling inquiries about products, services, orders, and payments, delivering accurate information, and ensuring customer