Technical Support Specialist (Remote Options)

Synlink Recruitment Outsourcing Co.; Baco; Hybrid; PHP 260,000 - 320,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. is seeking an entry-level Customer Support Advocate in the Philippines to assist customers across chat, email, and phone, and help them navigate our platforms.

You will diagnose issues, provide clear resolutions, document interactions in the CRM, and collaborate with technical teams to resolve complex problems with a customer-first approach and excellent English communication.

Qualifications

• High school diploma or equivalent is required.
• No experience required; entry-level position.
• Strong CRM and communication skills essential.
• Proficiency in English and written communication required.
• Empathetic, customer-first attitude with problem-solving ability.

Responsibilities

• Provide exceptional customer support through multiple channels.
• Diagnose and troubleshoot technical issues related to products and services.
• Assist customers in navigating platforms and solutions.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with technical teams to resolve complex issues.

Skills

Customer Relationship Management

Excellent Communication Skills

Written Communication

Proficiency in English

Education

High School Diploma or equivalent

Job description

Synlink Recruitment Outsourcing Co. is seeking an entry-level Customer Support Advocate in the Philippines to assist customers across chat, email, and phone, and help them navigate our platforms.

You will diagnose issues, provide clear resolutions, document interactions in the CRM, and collaborate with technical teams to resolve complex problems with a customer-first approach and excellent English communication.