Customer Support Specialist

Recruitify_HR; Tarlac City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a dedicated customer service professional in the Philippines to provide support via phone, email, and chat. You will resolve inquiries, maintain product knowledge, and document interactions to aid continuous improvement.

The role emphasizes collaboration within a team to enhance service delivery and achieve high customer satisfaction, requiring excellent communication, patience, and problem-solving abilities in a fast-paced environment.

Qualifications

• Educational Qualification: High School Diploma or equivalent.
• Experience: 35 years in a customer service role.
• Skills: Excellent communication and interpersonal skills.
• Skills: Proficiency with customer service software and tools.
• Qualities: Strong problem-solving abilities and patience.
• Qualities: Ability to work well in a team.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain a high level of product knowledge to assist customers accurately.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Skills

Communication skills

Customer service software

Teamwork

Problem solving

Education

High School Diploma

Job description

Recruitify_HR is seeking a dedicated customer service professional in the Philippines to provide support via phone, email, and chat. You will resolve inquiries, maintain product knowledge, and document interactions to aid continuous improvement.

The role emphasizes collaboration within a team to enhance service delivery and achieve high customer satisfaction, requiring excellent communication, patience, and problem-solving abilities in a fast-paced environment.