Technical Support/ 1 year experience as an IT Technician

Dempsey Resource Management Inc.; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading resource management company in Cebu City is seeking an IT Technician to provide technical assistance and support for hardware and software issues. The ideal candidate should have a Bachelor's degree in Information Technology or a related field and be proficient in troubleshooting and systems security. This role offers opportunities to manage IT inventory and collaborate in a dynamic office environment with potential for remote work.

Qualifications

• Less than 1 year of experience as an IT Technician.
• Strong analytical skills and effective communication.
• Problem-solving mindset and attention to detail.

Responsibilities

• Provide technical assistance and support for incoming queries.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer systems and networks.
• Document technical processes and create user guides.
• Assist in the management of IT inventory and resources.

Skills

Proficient in hardware and software

Monitoring computers

Troubleshooting

Systems security

User account management

Education

Bachelor's degree in Information Technology or related field

Job description

• Provide technical assistance and support for incoming queries and issues related to hardware and software.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer systems and networks.
• Document technical processes and create user guides.
• Assist in the management of IT inventory and resources.

Qualifications

• Educational Qualifications: Bachelor's degree in Information Technology or related field.
• Experience Level: Less than 1 year of experience as an IT Technician.
• Skills and Competencies: Proficient in hardware and software, monitoring computers, troubleshooting, systems security, and user account management.
• Responsibilities and Duties: Provide technical support, maintain systems, and handle installation and configuration tasks.
• Working Conditions: Typically office-based with potential for remote support.
• Qualities and Traits: Strong analytical skills, effective communication, problem-solving mindset, and attention to detail.