IT Technical Support

Maxim De Humana - Batangas Branch; Batangas City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local IT support company in Batangas City is seeking a Technical Support Specialist. The role involves providing technical assistance to users, troubleshooting issues, and maintaining IT documentation. Ideal candidates will have a Bachelor’s degree in Computer Science and strong problem-solving abilities. Excellent communication skills and a customer-focused mindset are essential. This position is based in an office environment with some on-call support.

Qualifications

• Recent graduates are encouraged to apply.
• Ability to assist users via phone, email or in person is required.
• Strong troubleshooting skills in hardware and software.

Responsibilities

• Provide technical support to users by addressing hardware and software issues.
• Troubleshoot network connectivity problems and maintain system performance.
• Install, configure, and update software applications.

Skills

Strong problem-solving abilities

Technical knowledge

Excellent communication skills

Customer-focused mindset

Education

Bachelor’s degree in Computer Science or a related field

Job description

• Provide technical support to users by addressing hardware and software issues.
• Troubleshoot network connectivity problems and maintain system performance.
• Install, configure, and update software applications.
• Assist in maintaining IT documentation and inventory management.
• Collaborate with team members to enhance IT processes and support services.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field
• Experience Level: 0–2 years
• Skills and Competencies: Strong problem-solving abilities and technical knowledge
• Responsibilities and Duties: Ability to assist users through phone, email, or in-person communication
• Qualities and Traits: Excellent communication skills and a customer-focused mindset
• Working Conditions: Office environment with some on-call support as needed