IT Technical Support

1stA Logistics; Muntinlupa; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading logistics company in the Philippines is seeking an IT Technical Support to provide assistance with computer systems, networks, and technology resources. Responsibilities include troubleshooting hardware/software issues, assisting staff with setup, and maintaining IT security. Qualified candidates will have a Bachelor's degree in IT or a related field, strong knowledge in Windows OS and MS Office, and excellent problem-solving skills.

Qualifications

• Proven experience in IT support or a similar role.
• Familiarity with hardware troubleshooting and software installation.
• Ability to work independently and handle multiple tasks efficiently.

Responsibilities

• Provide first-level support for hardware and software issues.
• Install and configure computer systems and peripherals.
• Troubleshoot system errors and provide solutions.

Skills

Windows OS

MS Office

Basic Networking (LAN/WAN)

Troubleshooting Skills

Problem-solving

Communication Skills

Education

Bachelor’s degree in information technology or related field

Job description

The IT Technical Support is responsible for providing technical assistance, troubleshooting, and support to ensure the smooth operation of the company’s computer systems, network, and other technology-related equipment. This role involves diagnosing hardware and software issues, installing and configuring systems, and ensuring optimal performance of IT resources.

Key Responsibilities

• Provide first-level support for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Troubleshoot system errors and provide timely solutions to minimize downtime.
• Assist in setting up user accounts, passwords, and access rights.
• Monitor system performance and ensure IT security and data protection measures are implemented.
• Coordinate with vendors or IT service providers for repairs, upgrades, or technical services.
• Maintain an updated inventory of IT assets and software licenses.
• Support staff with system usage, email setup, and connectivity concerns.
• Prepare and maintain documentation of IT procedures and issue logs.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience in IT support or a similar role.
• Strong knowledge of Windows OS, MS Office, and basic networking (LAN/WAN).
• Familiarity with hardware troubleshooting and software installation.
• Excellent problem-solving and communication skills.
• Ability to work independently and handle multiple tasks efficiently.

Personal Attributes

• Detail-oriented and resourceful.
• Patient and customer-service oriented.
• Proactive and able to work under pressure.
• Strong sense of responsibility and confidentiality.