IT Technical Support

Ablaze Marketing; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A fast-growing IT services firm in Quezon City is seeking a Technical Support Specialist to provide support to end-users. Responsibilities include troubleshooting hardware and software issues, installing and configuring systems, and collaborating with the IT team. A Bachelor’s degree in Computer Science or a related field is required, along with strong communication skills. This position is office-based and may include on-call duties.

Qualifications

• Less than 1 year of experience in IT technical support or a similar role.
• Detail-oriented, patient, and possess strong problem-solving abilities.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware and software issues across various platforms.
• Install and configure computer systems and applications.
• Collaborate with the IT team to enhance systems and processes.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Strong communication skills

Familiarity with operating systems

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Provide technical support to users, assist in resolving IT-related problems, and maintain documentation of support activities.
• Troubleshoot hardware and software issues across various platforms.
• Install and configure computer systems and applications.
• Maintain IT documentation and user guides.
• Assist with network troubleshooting and setup.
• Collaborate with the IT team to enhance systems and processes.

Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: Less than 1 year of experience in IT technical support or a similar role.
• Skills and Competencies: Proficient in troubleshooting hardware and software issues, strong communication skills, and familiarity with various operating systems.
• Working Conditions: Office-based environment with potential on-call responsibilities.
• Qualities and Traits: Detail-oriented, patient, and possess strong problem-solving abilities.