IT Technical Support

8Star Land Development Corporation; Cebu City; On-site; PHP 279,000 - 446,400; Full time

Job summary

A property management company in Cebu City is looking for a Technical Support Specialist to manage technical tasks and provide user support. The ideal candidate will have a Bachelor's degree in Computer Science and 2-3 years of relevant experience in troubleshooting and technical assistance. Strong communication skills and a customer-oriented approach are essential for this role, which offers opportunities for both office and remote work.

Qualifications

• 2-3 years of technical support experience.
• Ability to manage multiple tasks and work independently in a fast-paced environment.
• Familiarity with mall or commercial property systems.

Responsibilities

• Provide technical assistance and resolve user issues.
• Install and configure computer systems and applications.
• Collaborate with IT team to improve systems performance.

Skills

Troubleshooting hardware and software issues

Strong communication skills

Customer service-oriented

Education

Bachelor’s degree in Computer Science or related field

Job description

Responsibilities

• Ability to manage multiple tasks and work independently in a fast-paced environment.
• Familiarity with mall or commercial property systems (CCTV, access control, building management systems)
• Strong knowledge of networking, hardware/software troubleshooting, and security management.
• Troubleshoot hardware and software issues efficiently.
• Install and configure computer systems and applications.
• Maintain and update documentation for support processes.
• Train users on new technologies and software.
• Collaborate with IT team to improve systems performance.

Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science or related field.
• Experience Level: 2-3 years of technical support experience.
• Skills and Competencies: Proficient in troubleshooting hardware and software issues, strong communication skills, and customer service-oriented.
• Responsibilities and Duties: Provide technical assistance, resolve user issues, and maintain documentation.
• Working Conditions: Office environment with occasional remote support.
• Qualities and Traits: Detail-oriented, patient, and proactive in problem-solving.