IT Technical Support

Infinite Systems Technology Corporation - CEBU; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A technology company in Cebu is seeking a technical support specialist to provide assistance for computer systems and software issues. The ideal candidate should have a Bachelor's degree in Computer Science and less than a year of experience in IT support roles. Strong problem-solving skills and effective communication are essential for this role. Join us to help resolve user queries effectively in an office environment.

Qualifications

• Less than 1 year of experience in IT support roles.
• Strong problem-solving skills.
• Excellent communication.
• Proactive attitude.

Responsibilities

• Provide technical assistance and support for incoming queries and issues.
• Diagnose and resolve technical hardware and software issues.
• Respond to user requests and troubleshoot problems efficiently.
• Install and configure computer systems and applications.
• Maintain documentation of problems and resolutions.

Skills

Proficiency in IT infrastructure

System monitoring

IT asset management

Education

Bachelor’s degree in Computer Science or related field

Job description

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and resolve technical hardware and software issues.
• Respond to user requests and troubleshoot problems efficiently.
• Install and configure computer systems and applications.
• Maintain documentation of problems and resolutions.

Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science or related field
• Experience Level: Less than 1 year of experience in IT support roles
• Skills and Competencies: Proficiency in IT infrastructure, system monitoring, and IT asset management
• Working Conditions: Office environment with occasional remote troubleshooting
• Qualities and Traits: Strong problem-solving skills, excellent communication, and a proactive attitude