IT Technical Support

Kabraso Multi-Purpose Cooperative Davao; Davao del Sur; On-site; PHP 279,000 - 390,600; Full time

Job summary

A cooperative organization in the Philippines is seeking an IT Support Staff member responsible for providing technical assistance and support to end-users. The ideal candidate should possess a Bachelor's degree in Information Technology and have 1–2 years of experience in IT support. Proficiency in troubleshooting hardware and software issues is essential, along with strong interpersonal skills. The role requires onsite work with potential overtime.

Qualifications

• 1–2 years of experience in IT support or helpdesk roles.
• Proficient in troubleshooting hardware and software issues.
• Certifications (CompTIA A+, Microsoft, Cisco) are a plus.

Responsibilities

• Provide technical assistance and support to end-users.
• Troubleshoot hardware and software issues.
• Document technical issues and manage support tickets.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Basic networking knowledge

Analytical skills

Interpersonal skills

Education

Bachelor's degree in IT or related field

Tools

Windows OS

Microsoft Office

Remote desktop tools

Job description

The IT Support Staff is responsible for providing technical assistance and support to end-users across the organization. This includes troubleshooting hardware and software issues, maintaining IT systems, ensuring proper functionality of network and communication tools, and assisting with the setup and maintenance of computer systems and peripheral devices. The role also involves documenting technical issues, managing support tickets, and ensuring timely resolution of IT-related concerns.

• Bachelor’s degree in Information Technology, Computer Science, or related field
• At least 1–2 years of experience in IT support or helpdesk roles
• Proficient in troubleshooting hardware, software, and basic network issues
• Familiar with Windows OS, Microsoft Office, and remote desktop tools
• Knowledge of basic networking (LAN/WAN, IP configuration, routers/switches)
• Strong analytical and problem-solving skills
• Good communication and interpersonal skills
• Ability to prioritize tasks and manage time effectively
• Willing to work onsite and render overtime if needed
• Certifications (CompTIA A+, Microsoft, Cisco) are a plus