Technical Support

Neksjob Philippines; Laguna; Presencial; PHP 220.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Descripción de la vacante

Neksjob Philippines is seeking an experienced call center agent to assist customers with technical concerns, troubleshoot issues, and guide users through step-by-step solutions.

Based in Nuvali, Santa Rosa, Laguna, the role requires good communication, active listening, and willingness to work shifting schedules, with opportunities for training and performance bonuses.

This on-site position offers a supportive team and clear paths for professional development.

Formación

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.

Responsabilidades

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Conocimientos

Call center experience

Technical troubleshooting

Active listening

Communication skills

Shift work

Descripción del empleo

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for assisting customers with technical concerns, troubleshooting issues, and providing step-by-step solutions. Ensures customer concerns are handled efficiently and professionally.

Key Responsibilities:

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.

Working Location

Nuvali. Santa Rosa - Tagaytay Rd, City of Santa Rosa, 4026 Laguna, Philippines