Technical Support Specialist - Equity & Bonus Eligible

Neksjob Philippines; Laguna; On-site; PHP 220,000 - 260,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking an experienced call center agent to assist customers with technical concerns, troubleshoot issues, and guide users through step-by-step solutions.

Based in Nuvali, Santa Rosa, Laguna, the role requires good communication, active listening, and willingness to work shifting schedules, with opportunities for training and performance bonuses.

This on-site position offers a supportive team and clear paths for professional development.

Qualifications

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.

Responsibilities

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Skills

Call center experience

Technical troubleshooting

Active listening

Communication skills

Shift work

Job description

Neksjob Philippines is seeking an experienced call center agent to assist customers with technical concerns, troubleshoot issues, and guide users through step-by-step solutions.

Based in Nuvali, Santa Rosa, Laguna, the role requires good communication, active listening, and willingness to work shifting schedules, with opportunities for training and performance bonuses.

This on-site position offers a supportive team and clear paths for professional development.