Technical Support

Neksjob Philippines; Cavite City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a on-site Call Center Agent in Cavite with 1+ year experience handling technical concerns and guiding customers through step-by-step solutions. This full-time role requires good communication and problem-solving skills, plus willingness to work shifting schedules.

The position focuses on efficient issue resolution, documenting concerns and resolutions, and escalating complex cases when needed at our Cavite site.

Qualifications

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.

Responsibilities

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Skills

Call center experience

Technical troubleshooting

Communication skills

Active listening

Shifting schedules

Education

High School diploma

Job description

On-site - Cavite 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for assisting customers with technical concerns, troubleshooting issues, and providing step-by-step solutions. Ensures customer concerns are handled efficiently and professionally.

Key Responsibilities:

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.