Technical support Callcenter Position

Metacom Careers; Muntinlupa; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Professional development

Job summary

Metacom Careers is hiring for an on-site Technical Support role in Muntinlupa. No prior experience required; internships or coursework in technical support are a plus. You will assist customers via phone, email, and chat, resolving software and hardware issues with clear explanations.

Successful candidates have strong communication skills, patience, and a customer-centric approach. Expect a call center environment with varied shifts and opportunities for development.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• No previous experience required; internships or coursework in tech support a plus.
• Strong communication and ability to explain technical concepts to non-technical users.
• Patience, empathy and customer-centric approach.
• Call center environment with varied shifts.

Responsibilities

• Provide effective technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software and hardware issues.
• Guide customers through step-by-step solutions to technical problems.
• Document customer interactions and issues for future reference.
• Collaborate with team to improve service strategies and customer satisfaction.

Skills

Communication skills

Problem solving

Education

Bachelor's degree

Job description

On-site - Muntinlupa No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide effective technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to software and hardware.
• Guide customers through step-by-step solutions to technical problems.
• Document customer interactions and technical issues for future reference.
• Collaborate with team members to improve service strategies and customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No previous experience required; however, internships or coursework in technical support are a plus.
• Skills and Competencies: Strong communication skills and ability to explain technical concepts to non-technical users.
• Qualities and Traits: Patience, empathy, and a customer‑centric approach.
• Working Conditions: Call center environment with potential for varied shifts.