Technical Support

Neksjob Philippines; Rizal; On-site; PHP 180,000 - 280,000; Full time

Benefits offered by this job

Equity incentive

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines in Rizal is seeking a Call Center Agent to assist customers with technical concerns, troubleshoot issues, and provide step-by-step solutions. The role is on-site, full-time, and requires clear communication and disciplined problem-solving.

The position expects at least 1 year of call center experience, good technical skills, and the ability to work on shifting schedules. Equity incentives and performance bonuses are offered as part of the compensation package.

Qualifications

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.

Responsibilities

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Skills

Call center exp

Tech troubleshooting

Communication skills

Active listening

Problem solving

Shift work

Education

High School

Job description

On-site - Rizal 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for assisting customers with technical concerns, troubleshooting issues, and providing step-by-step solutions. Ensures customer concerns are handled efficiently and professionally.

Key Responsibilities:

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.