Call Center Agent – Account Support

Neksjob Philippines; Laguna; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking an Experienced Call Center Agent to assist customers with account-related concerns, process requests and transactions, and update information while protecting data privacy in a fast-paced environment at Nuvali, Santa Rosa, Laguna.

The role emphasizes reliable, courteous support, verifying customer details, explaining policies, resolving issues, and maintaining accurate records. A minimum of 1 year in a call center and strong communication skills are required.

Qualifications

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong attention to detail.
• Basic computer and data-entry skills.
• Professional and trustworthy.

Responsibilities

• Assist customers with account concerns.
• Process account requests and transactions.
• Verify and update customer information.
• Explain account policies and procedures.
• Resolve customer issues efficiently.
• Maintain accurate customer records.

Skills

Call center experience

Communication skills

Attention to detail

Data entry skills

Customer service

Professionalism

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for assisting customers with account-related concerns, requests, transactions, and information updates. Provides reliable support while protecting customer information and maintaining service quality.

Key Responsibilities:

• Assist customers with account concerns.
• Process account requests and transactions.
• Verify and update customer information.
• Explain account policies and procedures.
• Resolve customer issues efficiently.
• Maintain accurate customer records.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong attention to detail.
• Basic computer and data-entry skills.
• Professional and trustworthy.

Preview

Joanna Mae Doncillo

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Working Location

Nuvali. Santa Rosa - Tagaytay Rd, City of Santa Rosa, 4026 Laguna, Philippines

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