Technical Support

Neksjob Philippines; Tarlac City; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking an experienced call center agent for on-site roles in Tarlac. You will assist customers with technical concerns, troubleshoot issues, and provide step-by-step solutions to ensure efficient and professional handling of inquiries.

Qualified candidates have at least 1 year in a call center, strong communication, and problem-solving abilities, plus willingness to work shifting schedules. This is an on-site position in Tarlac, Philippines.

Qualifications

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.

Responsibilities

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Skills

Call center experience

Technical troubleshooting

Communication skills

Active listening

Problem solving

Education

High School Diploma

Job description

On-site - Tarlac 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for assisting customers with technical concerns, troubleshooting issues, and providing step-by-step solutions. Ensures customer concerns are handled efficiently and professionally.

Key Responsibilities:

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.