Call Center Agent – Customer Care

Neksjob Philippines; Laguna; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines in Laguna is seeking a Call Center Agent – Customer Care to support customers with questions, resolve concerns, and maintain accurate records. You will deliver courteous, professional assistance and strive to meet customer satisfaction goals in a fast-paced environment.

Based in Nuvali, Santa Rosa, this role offers opportunities for growth and recognition through equity incentives, commissions, and bonuses. Start date negotiable and training provided.

Qualifications

• At least 1 year of call center experience.
• Strong customer service and communication skills.
• Good problem-solving abilities.
• Professional, patient, and reliable.

Responsibilities

• Assist customers with questions and concerns.
• Handle complaints professionally.
• Provide appropriate solutions and recommendations.
• Follow up on unresolved customer concerns.
• Maintain accurate customer records.
• Achieve customer satisfaction and performance goals.

Skills

Call center experience

Customer service

Communication skills

Problem-solving

Professionalism / reliability

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Call Center Agent – Customer Care

Experienced Call Center Agent dedicated to providing excellent customer assistance and resolving concerns in a timely and professional manner. Builds positive customer relationships while ensuring quality service.

Key Responsibilities:

• Assist customers with questions and concerns.
• Handle complaints professionally.
• Provide appropriate solutions and recommendations.
• Follow up on unresolved customer concerns.
• Maintain accurate customer records.
• Achieve customer satisfaction and performance goals.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Strong customer service and communication skills.
• Good problem-solving abilities.
• Professional, patient, and reliable.

Working Location

Nuvali. Santa Rosa - Tagaytay Rd, City of Santa Rosa, 4026 Laguna, Philippines