Technical Support

Neksjob Philippines; Iloilo City; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a dedicated on-site Call Center Agent in Iloilo with 1–3 years of experience and a High School diploma. The role focuses on supporting customers with technical concerns and providing step-by-step resolutions.

You will work full-time in a fast-paced environment, handling calls with professionalism. Responsibilities include troubleshooting, documenting issues, guiding customers through procedures, and escalating complex problems as needed.

Qualifications

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.

Responsibilities

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Skills

Call center experience

Communication skills

Troubleshooting

Active listening

Shift work

Education

High School / Senior High School

Tools

Basic computer skills

Technical troubleshooting basics

Job description

On-site - Iloilo 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for assisting customers with technical concerns, troubleshooting issues, and providing step-by-step solutions. Ensures customer concerns are handled efficiently and professionally.

Key Responsibilities:

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem‑solving abilities.
• Willing to work on shifting schedules.