Call Center Agent

Neksjob Philippines; Laguna; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Health insurance

Opportunities for advancement

Team culture

Job summary

A customer service company in Laguna is seeking individuals to handle inbound and outbound calls. The ideal candidate will be a 2nd year College Completer, with or without BPO experience. Responsibilities include providing accurate information to customers and resolving issues promptly. The role offers a competitive salary, benefits, and comprehensive training. Ideal for those looking for a positive work environment and opportunities for advancement.

Qualifications

• Provide accurate information to customers regarding products and services.
• Resolve customer issues promptly and effectively.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound and outbound calls professionally.
• Document and update customer interactions in the system.
• Collaborate with team members to resolve customer concerns.
• Follow scripts and procedures for consistency.
• Document interactions in the system.
• Meet or exceed performance targets (time, quality, CSAT).
• Collaborate with team and other departments.
• Participate in ongoing training and skill development.

Skills

Strong communication skills

Excellent listening skills

Strong problem-solving skills

Ability to handle multiple tasks

Working under pressure

MS Office

Education

At least 2nd year College Completer

Tools

MS Office applications

Job description

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Job Description

• Handle inbound and outbound calls in a professional, courteous, and efficient manner.
• Provide accurate information to customers regarding products, services, and company policies.
• Resolve customer issues, complaints, or inquiries promptly and effectively, maintaining a high level of customer satisfaction.
• Follow company scripts, guidelines, and procedures to ensure consistency and quality in customer interactions.
• Document and update customer interactions in the system.
• Meet or exceed performance targets, including call handling time, quality scores, and customer satisfaction.
• Collaborate with other team members and departments to ensure efficient resolution of customer concerns.
• Attend training sessions and actively participate in ongoing skill development.
• At least 2nd year College Completer
• With or without BPO experience —we provide training for those new to the industry.
• Strong communication skills —verbal and written, with an ability to engage and relate to customers.
• Excellent listening skills and the ability to identify customer needs quickly.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in basic computer skills and MS Office applications.
• Willingness to work in shifting schedules, including evenings, weekends, and holidays if required.

What We Offer :

• Competitive salary and benefits package.
• Comprehensive training and career development opportunities.
• Positive work environment with opportunities for advancement.
• Health insurance and other employee benefits.
• Fun and collaborative team culture.

Working Location

Nuvali. Santa Rosa - Tagaytay Rd, City of Santa Rosa, 4026 Laguna, Philippines

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