Technical Advisor, Specialized Accounts & Growth

Concentrix

Quezon City

On-site

PHP 502,000 - 837,000

Full time

14 days+

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Job summary

Concentrix in Quezon City, Philippines is seeking a Technical Advisor for Specialized Accounts. The role supports production processes and drives operational excellence within a global services setting.

You’ll work with Customer Care Experts and cross-functional teams to deliver top-tier service and growth opportunities for clients and business owners. The position emphasizes English communication, basic IT concepts, and a consultative customer service approach, with a shift schedule and on-site

Qualifications

At least one year of related experience in a BPO or similar industry.
Demonstrates strong verbal and written English communication.
Excellent customer service with a consultative approach.
Basic knowledge of IT concepts and technologies.
Industry certifications are preferred but not required.

Responsibilities

Engage across multiple platforms to build relationships with clients or business owners.
Serve as a knowledge source for existing processes and help develop new strategies.
Address customer needs in CS, technical support, sales, and related functions.
Research and analyze to provide proper resolution and ensure service quality.
Coordinate with internal and external teams to maximize resources and grow business.
Perform other related duties as needed.