Customer Experience Associate — Solutions Specialist

Concentrix; Quezon City; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

Concentrix in Quezon City, Philippines is seeking a Customer Service Advisor to handle inbound and outbound calls and online inquiries, delivering service and resolving routine issues for clients.

The role requires a customer-focused mindset, basic PC skills, and the ability to communicate clearly. You may rotate shifts, work well in a team or independently, and contribute to achieving KPIs while offering additional products and services when appropriate.

Formación

• High school diploma; 3–6 months of relevant experience preferred.
• Strong customer service orientation and problem-solving mindset.
• Clear written and verbal communication skills.
• Dependable with strong attention to detail and ability to multitask.

Responsabilidades

• Interface with customers via inbound calls, outbound calls, or the Internet.
• Provide customer service support and resolution of routine problems.
• Clarify customer requirements and use resources to resolve issues.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products or services.
• Document and complete work accurately in the system.
• Strive to improve customer satisfaction and business performance.
• Offer additional products or services as appropriate.
• Maintain and retrieve information in the call tracking system.
• Refer inquiries to published materials or more senior staff.

Conocimientos

Customer service orientation

Strong communication

PC navigation

Detail oriented

Team player / independent

Multi-tasking

Educación

High school diploma

Descripción del empleo

Concentrix in Quezon City, Philippines is seeking a Customer Service Advisor to handle inbound and outbound calls and online inquiries, delivering service and resolving routine issues for clients.

The role requires a customer-focused mindset, basic PC skills, and the ability to communicate clearly. You may rotate shifts, work well in a team or independently, and contribute to achieving KPIs while offering additional products and services when appropriate.