Customer Experience Advisor

Concentrix; Quezon City; In loco; PHP 290.000 - 402.000; Tempo pieno

Descrizione del lavoro

Concentrix in Quezon City is seeking a Customer Service Advisor to handle inbound and outbound calls or online inquiries, delivering service and resolving routine issues for clients. The role requires strong communication, attention to detail, and teamwork in a fast-paced setting.

Location-based in Quezon City with full-time hours. You will rotate shifts as needed and contribute to customer satisfaction by following procedures and utilizing available resources.

Competenze

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.

Mansioni

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution using decision-support tools.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner following procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services when appropriate.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Conoscenze

Customer service orientation

Written and verbal communication

PC navigation

Multitasking

Formazione

High school diploma

Descrizione del lavoro

Concentrix in Quezon City is seeking a Customer Service Advisor to handle inbound and outbound calls or online inquiries, delivering service and resolving routine issues for clients. The role requires strong communication, attention to detail, and teamwork in a fast-paced setting.

Location-based in Quezon City with full-time hours. You will rotate shifts as needed and contribute to customer satisfaction by following procedures and utilizing available resources.