Premium Account Specialist – CX & Tech Support

Concentrix; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance Bonus

Job summary

Concentrix is hiring for a customer service role in Quezon City. This on-site position targets candidates with 1–3 years of relevant experience and a High School diploma, offering full-time work and a dynamic team environment.

You will provide multi-channel support, resolve issues promptly, and collaborate with internal teams to enhance the user experience for our clients. Fluency in English and strong problem-solving skills are essential.

Qualifications

• High School Diploma or equivalent
• 1–3 years of relevant experience in customer service or account management
• Excellent communication skills in English
• Proactive, adaptable, and detail-oriented

Responsibilities

• Manage and maintain premium customer accounts, ensuring high satisfaction and retention rates.
• Provide exceptional customer service through multiple channels, addressing inquiries and resolving issues promptly.
• Utilize technical skills to troubleshoot and enhance user experience for clients.
• Collaborate with internal teams to develop and implement solutions tailored to customer needs.
• Engage in continuous learning to stay updated on product knowledge and industry trends.

Skills

Customer service

English

Problem solving

Education

High School Diploma or equivalent

Job description

Concentrix is hiring for a customer service role in Quezon City. This on-site position targets candidates with 1–3 years of relevant experience and a High School diploma, offering full-time work and a dynamic team environment.

You will provide multi-channel support, resolve issues promptly, and collaborate with internal teams to enhance the user experience for our clients. Fluency in English and strong problem-solving skills are essential.