Customer Experience Specialist

Concentrix; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix in Quezon City is hiring a Customer Service Advisor - Bulacan Hub 2025. You will interface with customers via calls or online channels to deliver service and resolve routine problems in line with client requirements.

Role focuses on empathy, courtesy, and accuracy while meeting KPIs, maintaining product knowledge, and supporting cross-functional teams in a fast-paced environment. Shift rotation may be required; join a global tech-enabled services leader.

Qualifications

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to communicate effectively, both written and verbal
• Dependable with strong attention to detail
• Able to multitask in a fast-paced environment
• Willing to rotate shifts as needed

Responsibilities

• Provide customer service and resolve routine problems per client requirements
• Ensure service meets KPIs
• Clarify requirements and use resources to provide resolution
• Greet customers in courteous, friendly manner
• Maintain basic knowledge of products and services
• Document and prepare accurate work notes
• Participate in activities to improve customer satisfaction
• Suggest additional products or services
• Track and retrieve information in call database
• Refer inquiries to published materials or senior staff

Skills

Customer service orientation

Communication skills

PC knowledge

Attention to detail

Teamwork

Adaptability

Patience

Education

High school diploma

Tools

Basic computer skills

Job description

Concentrix in Quezon City is hiring a Customer Service Advisor - Bulacan Hub 2025. You will interface with customers via calls or online channels to deliver service and resolve routine problems in line with client requirements.

Role focuses on empathy, courtesy, and accuracy while meeting KPIs, maintaining product knowledge, and supporting cross-functional teams in a fast-paced environment. Shift rotation may be required; join a global tech-enabled services leader.