Technical Advisor- Specialized Accounts 2026

Concentrix; Quezon City; On-site; PHP 502,000 - 837,000; Full time

Job summary

Concentrix in Quezon City, Philippines is seeking a Technical Advisor for Specialized Accounts. The role supports production processes and drives operational excellence within a global services setting.

You’ll work with Customer Care Experts and cross-functional teams to deliver top-tier service and growth opportunities for clients and business owners. The position emphasizes English communication, basic IT concepts, and a consultative customer service approach, with a shift schedule and on-site

Qualifications

• At least one year of related experience in a BPO or similar industry.
• Demonstrates strong verbal and written English communication.
• Excellent customer service with a consultative approach.
• Basic knowledge of IT concepts and technologies.
• Industry certifications are preferred but not required.

Responsibilities

• Engage across multiple platforms to build relationships with clients or business owners.
• Serve as a knowledge source for existing processes and help develop new strategies.
• Address customer needs in CS, technical support, sales, and related functions.
• Research and analyze to provide proper resolution and ensure service quality.
• Coordinate with internal and external teams to maximize resources and grow business.
• Perform other related duties as needed.

Skills

Business communication

Customer service

Technical understanding

Tools

Microsoft Office

Job description

Job Title: Technical Advisor- Specialized Accounts 2026 Job Description

The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly. Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment.

Job Summary:

The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.

Essential Duties and Responsibilities:

• Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
• Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
• Be a Champion in Addressing Customer Needs based on Assigned Responsibilities – i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
• Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
• Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
• Complete Other Related Functions Depending on Business Needs

Minimum Hiring Qualifications:

• At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries)
• Demonstrates Business Communication Skills (Verbal and Written English)
• Excellent Customer Service Skills – Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner
• Basic Technical Knowledge is Required – Can Understand and Articulate Technical Concepts (Basic IT Technologies)
• Industry Standard Certifications are Preferred but Not Required (Technical Positions)
• Amenable to Work on Shifting Schedules and be Assigned in the Account Location
• Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)

#LI-DNI Location: PHL Quezon City - Tera Tower 1st Floor Language Requirements: Time Type: Full time Mission:

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.