Tech Support Specialist — Flexible Hours & Growth Path

Concentrix Philippines; Quezon City; On-site; PHP 295,000 - 353,000; Full time

Benefits offered by this job

Health insurance

Performance bonus

Technical training

Job summary

Concentrix Philippines in Quezon City seeks a Tech Support Specialist to deliver first-line technical support to clients via phone, email, chat, and tickets. You will diagnose hardware, software, and network issues, document interactions, and escalate complex cases to senior engineers when needed.

You will maintain a knowledge base, follow protocols, and contribute to improvements while aiming for high response and resolution times and strong customer satisfaction.

Qualifications

• High school diploma or equivalent; CompTIA A+ or Network+ is highly preferred.
• Proven experience in technical support, help desk, or IT support roles.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide first-line technical support to clients via phone, email, chat, and ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Document all support requests, resolutions, and customer interactions in the tracking system.
• Escalate complex technical issues to senior support engineers or specialised teams when necessary.
• Guide clients through step-by-step solutions using clear and professional communication.
• Maintain a comprehensive knowledge base of common issues and solutions.
• Follow established protocols and procedures to ensure consistent service quality.
• Contribute to continuous improvement by identifying recurring issues and suggesting preventative measures.

Skills

Technical support

Troubleshooting

Customer service

Communication

Education

High school diploma

CompTIA A+

CompTIA Network+

Tools

Remote support tools

Ticketing systems

Job description

Concentrix Philippines in Quezon City seeks a Tech Support Specialist to deliver first-line technical support to clients via phone, email, chat, and tickets. You will diagnose hardware, software, and network issues, document interactions, and escalate complex cases to senior engineers when needed.

You will maintain a knowledge base, follow protocols, and contribute to improvements while aiming for high response and resolution times and strong customer satisfaction.