Tech Support Specialist: Troubleshooting & Customer Care

Virtual Staffing Solutions

Leyte

Remote

PHP 223,000 - 335,000

Full time

3 days ago

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Job summary

Virtual Staffing Solutions in the Philippines seeks a Technical Representative to deliver technical assistance and support to customers. You will troubleshoot issues, identify solutions, and ensure a positive customer experience across phone, email, and chat channels.

The role emphasizes clear communication, fast problem-solving, and the ability to explain technical concepts in simple terms while maintaining productivity and high service quality.

Qualifications

Strong troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Customer service orientation and interpersonal skills.
Basic to intermediate knowledge of computer systems and applications.
Ability to explain technical concepts in simple terms.
Problem-solving and critical-thinking abilities.
Ability to multitask and work in a fast-paced environment.
Attention to detail and documentation skills.
Adaptability and willingness to learn new technologies.

Responsibilities

Provide technical assistance and support to customers by troubleshooting issues and identifying solutions.
Handle inquiries through phone, e-mail, or chat while maintaining productivity and service quality standards.
Ensure a positive customer experience by resolving issues efficiently and clearly communicating steps.

Skills

Troubleshooting

Analytical thinking

Verbal communication

Written communication

Customer service

Documentation

Job description

The role emphasizes clear communication, fast problem-solving, and the ability to explain technical concepts in simple terms while maintaining productivity and high service quality.

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