Remote Technical Support Specialist

SupportNinja; Metro Manila; On-site; PHP 246,000 - 424,000; Full time

Benefits offered by this job

Competitive compensation

Adherence to government-mandated benefi

Retirement Savings Program withCompany

Life Insurance

HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Skills training and development

Employee Referral Program

Beautiful office space (onsite)

Free lunch provided daily (onsite)

Job summary

SupportNinja in the Philippines is seeking a Technical Support Representative to assist customers with basic technical issues, triage tickets, and provide clear, effective solutions while delivering outstanding service.

You will use a CRM to track interactions, collaborate with teams, and continuously learn about products. This full-time role requires strong communication and a proactive, empathetic approach.

Qualifications

• 6 months of experience in a technical support role or equivalent preferred.
• Good communication skills, both verbal and written.
• Proficiency in using computer applications and software.
• Experience using a CRM preferred.
• Preferred: interest in the nature of the account (solar panels / solar energies)

Responsibilities

• Provide basic technical support to customers with technical issues.
• Identify and troubleshoot problems, providing timely solutions.
• Communicate technical solutions to non-technical customers clearly.
• Ensure accurate ticket triaging.
• Reach out to customers after initial contact to confirm resolution.
• Escalate complex issues to higher-level team members as needed.
• Document customer interactions in a CRM system.
• Provide excellent customer service to ensure satisfaction and loyalty.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for KPIs.
• Continuously improve knowledge of products, services, and processes.
• Collaborate with other departments to resolve issues.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues.

Skills

Technical support

Communication

Computer applications

Team collaboration

Customer service

Tools

CRM software

MS Office

Ticketing systems

Job description

SupportNinja in the Philippines is seeking a Technical Support Representative to assist customers with basic technical issues, triage tickets, and provide clear, effective solutions while delivering outstanding service.

You will use a CRM to track interactions, collaborate with teams, and continuously learn about products. This full-time role requires strong communication and a proactive, empathetic approach.